It’s hard enough for people with thinning hair problems to deal with it, even more difficult to talk about it.


Let’s face it! We are all losing hair, it can be because of our genes, part of a hormonal problem or aging. But, how do you approach your clients on this sensitive matter?

When you notice a small bald patch, crown, forehead or receding hairline on your client’s head, what do you do? You should ask if they have noticed something different on their hair or scalp recently. Make sure to talk in a private environment, where your client can feel comfortable. Be gentle when you approach this subject, most clients get emotional; so LISTEN to your client and let them know you are here to help. Try not to diagnose the problem but discuss the changes you see.

Give them alternatives from the beginning. Don’t worry, we’ve got that covered! You can prevent hair and scalp issues with Aram Huvis Americas cameras, use scalp treatments with Active Care to treat each problem, wear New Image‚Äôs hair units for advanced problems, get luxurious double drawn hair extensions at Luxia, and keep units and natural hair healthy with our wet line products from Nutrifuse.

We understand that hair units are still a taboo in our society, but sometimes it is the best alternative to finally solve your client’s problem. With hair units you will have access to their scalp, to cleanse it and keep it healthy, and they have the opportunity to get their confidence back.

If you get a final yes from your client, you have to explain the cost of acquiring and maintaining a hair unit. Always try to help your customers by giving them convenient payment options, be conscious of the situation that evolves this whole process.

And last but not least, educate your clientele. Provide material in your salon that will help them understand each problem and every solution, try to use facts and testimonials.

At the end of the day, honesty is what builds your client’s trust. So, keep it real! It is an investment they will have to make but do not promise that their hair will grow back.

Remember to provide all the info you can and treat your thinning hair clients with kindness.


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